Privacy Policy

Last updated: August 2026

1. Introduction

This Privacy Policy explains how Your Unique Voice (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you visit www.youruniquevoicestorytelling.com (the “Site”) or interact with our services.

We are the data controller for all personal data processed through this Site. You can contact us at:

Email: [email protected] Phone: 07724 103817

This Privacy Policy should be read alongside our Terms and Conditions.

2. Regulatory Framework

We comply with the UK General Data Protection Regulation (“UK GDPR”), as incorporated into UK law by the Data Protection Act 2018.

Where we process personal data of individuals located in the European Union, we do so in accordance with Regulation (EU) 2016/679 (“EU GDPR”).

3. Consent

By using our Site, you agree to the terms set out in this Privacy Policy.

Where we rely on consent as our legal basis, you may withdraw your consent at any time by emailing [email protected]. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

4. Legal Bases for Processing

We process personal data under the following legal bases:

4.1 Consent

When you subscribe to newsletters, request information, or agree to marketing communications.

4.2 Contract

When processing is necessary to provide coaching or storytelling services, respond to enquiries, or take steps at your request before entering into a contract.

4.3 Legitimate Interests

When processing is necessary for our legitimate business interests and does not override your rights. Our legitimate interests include:

• Delivering coaching and storytelling services

• Improving our website and user experience

• Running advertising campaigns

• Maintaining business records

• Preventing fraud and ensuring security

4.4 Legal Obligation

When processing is required to comply with tax, accounting, or regulatory obligations.

5. Personal Data We Collect

5.1 Data Collected Automatically

When you visit our Site, we may automatically collect:

• IP address

• Approximate location

• Device type, browser type, operating system

• Hardware and software identifiers

• Pages visited and links clicked

• Content viewed

• Security and performance data (via Cloudflare)

5.2 Data Collected Directly

When you interact with our Site or services, we may collect:

• First and last name

• Email address

• Phone number

• Postal address

• Payment information (processed securely by Stripe)

• Autofill data

• Any information you choose to provide in forms or emails

6. How We Use Personal Data

We use personal data for the following purposes:

• Responding to enquiries

• Providing coaching and storytelling services

• Processing payments

• Sending newsletters and updates

• Improving website performance and user experience

• Running advertising campaigns

• Analysing website usage

• Preventing fraud and ensuring security

• Maintaining business records

• Complying with legal obligations

We do not use your data for automated decision‑making or profiling that has legal or significant effects.

7. Third‑Party Processors

We use trusted third‑party processors to help deliver our services. These include:

• Stripe — payment processing

• Cloudflare — security, performance, CDN

• Google Analytics — website analytics

• Meta Pixel — advertising analytics

• FEA Create — forms, checkout, newsletter tools

These processors act on our behalf and are bound by contractual obligations under UK GDPR.

8. Who We Share Personal Data With

We do not sell your personal data.

We may share data:

• Where required by law

• For legal proceedings

• To protect our legal rights

• With buyers or potential buyers if the business is sold.

If you follow links to external websites, their privacy policies apply.

9. Data Retention

We retain personal data only as long as necessary for the purposes collected.

Typical retention periods:

• Enquiry data: 12 months

• Client records: 6 years (legal obligation)

• Newsletter subscribers: until you unsubscribe

• Analytics data: up to 26 months

• Payment records: 6 years (accounting requirement)

10. International Data Transfers

Some of our third‑party providers are located outside the UK, including the United States.

Whenever we transfer personal data internationally, we ensure appropriate safeguards, including:

• UK Adequacy Regulations

• International Data Transfer Agreement (IDTA)

• UK Addendum to the EU Standard Contractual Clauses (SCCs)

• Supplementary technical and organisational measures (e.g., encryption)

We do not rely on the former EU‑US Privacy Shield.

11. Your Rights

Under UK GDPR and EU GDPR, you have the right to:

• Be informed

• Access your data

• Rectify inaccuracies

• Request erasure

• Restrict processing

• Data portability

• Object to processing

• Not be subject to automated decision‑making

You may exercise these rights by contacting: [email protected]. We may request proof of identity before fulfilling requests.

EU users may also lodge complaints with their local supervisory authority: https://edpb.europa.eu

12. Children

We do not knowingly collect personal data from children under 16. If we learn that we have collected such data, it will be deleted promptly.

13. Opt‑Out Options

You may opt out of:

• Marketing emails (via unsubscribe link)

• Analytics and marketing cookies (via our cookie banner)

14. Cookie Policy

Cookie Policy

i. About This Cookie Policy

This Cookie Policy explains how Your Unique Voice Storytelling uses cookies and similar technologies on www.youruniquevoicestorytelling.com. It sets out what cookies we use, why we use them, and how you can manage your preferences in line with UK GDPR and PECR requirements.

ii. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function, improve performance, and provide analytics and advertising insights.

Cookies fall into two categories:

• Essential cookies – required for the website to function (no consent needed).

• Non‑essential cookies – used for analytics, advertising, personalisation or tracking (consent required).

iii. Cookies Used on This Website

A. Essential Cookies (No Consent Required)

These cookies are required for the site to operate securely and correctly.

• Stripe uses __stripe_mid and __stripe_sid cookies to enable secure payment processing, fraud prevention and checkout functionality. These are retained for a time period lasting from a session up to 1 year.

• FEA Create uses FEA Create functional cookies. These are retained during the session and support embedded widgets, forms, checkout flows and account features.

• Cloudflare uses __cf_bm cookies to distinguish between humans and bots to protect the site from malicious traffic. These are retained for up to 30 minutes. It also uses cf_clearance cookies to allow access to the site after a security challenge has been passed. These are retained for up to 1 year.

• The hosting provider uses session cookies (CMS/hosting) to maintain secure sessions, load balancing and basic site functionality. These are retained for the session.

These cookies are strictly necessary and do not require consent.

B. Analytics Cookies (Consent Required)

These cookies are used to understand how visitors use the site so we can improve content and user experience.

• Google Analytics uses ga, gid, _gat cookies to track pages visited, user behaviour, traffic sources and site performance. These are retained for between 24 hours and 2 years.

C. Marketing & Tracking Cookies (Consent Required)

These cookies are used to measure advertising performance and build audiences.

• Meta Pixel uses fbp and fbc cookies to track visitor behaviour to measure ad performance and support targeted advertising. These are retained for up to 2 years.

iv. Third‑Party Cookies

Some cookies are placed by third‑party services we use, including:

• Stripe (payments)

• Google Analytics (analytics)

• Meta (Facebook) Pixel (advertising)

• FEA Create (forms, checkout, widgets)

• Cloudflare (security, performance)

These providers may process data outside the UK/EU. Where this happens, they must comply with GDPR international transfer rules.

v. Managing Your Cookie Preferences

When you first visit our website, you will be asked to set your cookie preferences. You can change or withdraw your consent at any time by accessing the cookie settings banner.

You can also manage cookies directly through your browser settings.

15. Modifications

We may update this Privacy Policy periodically. Changes will be reflected by updating the date at the top of this document. Where appropriate, we may notify users by email.

16. Complaints

If you have concerns about how we process your data, please contact us first so we can resolve the issue.

You may also contact the Information Commissioner’s Office (ICO): https://www.ico.org.uk

17. Contact Information

Privacy Officer: Richard Freeston‑Clough Email: [email protected] Phone: 07724 103817.